Product does not arrive
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.
Policy
Refund Policy
This launch policy framework prepares Henna1st for buyer protection cases, seller investigation workflows, and transparent resolution handling.
Product is damaged
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.
Product is expired
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.
Product differs from listing
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.
Required information is missing
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.
Seller cannot be reached
Eligible cases can be reviewed for refund, replacement, store credit, or seller investigation under Henna1st marketplace policies.