These terms govern the Henna1st marketplace operated by Henna1st (operator identity pending), at Registered business address pending. Support: support@henna1st.com.
Seller-of-record model: Seller-of-record model pending. Each product page identifies the independent seller responsible for the listing, product accuracy, fulfilment, and seller return obligations unless checkout expressly states otherwise.
Stripe processes the buyer's payment for the marketplace order. The checkout total shows merchandise, shipping, and estimated tax before the buyer confirms payment.
Henna1st may facilitate communication, evidence review, refunds, payment reversals, chargebacks, and seller payout adjustments under these terms and applicable law.
02
Orders, disputes, and chargebacks
An order is accepted only after successful payment confirmation. Failed or abandoned payment sessions do not create a confirmed order.
Buyers must report non-delivery, damage, wrong items, safety concerns, or material listing differences promptly and preserve packaging, labels, photos, and tracking evidence.
Approved refunds return to the original payment method. Bank processing times vary. A chargeback may pause a duplicate marketplace refund while the payment provider investigates.
Seller payouts may be delayed or adjusted for refunds, disputes, chargebacks, fraud review, reserves, fees, or legal obligations.
03
Accounts, content, and reviews
Provide accurate account and transaction information and protect account credentials.
Reviews must describe a genuine experience. Sellers may not review their own products, duplicate reviews are blocked, and only paid purchasers receive the Verified buyer label.
Henna1st may moderate, reject, remove, or investigate listings, reviews, accounts, and communications that are unsafe, false, abusive, unlawful, or manipulated.
04
Governing law and contact
These terms are governed by Governing law pending, subject to mandatory consumer rights that cannot lawfully be excluded.
Send formal notices and dispute enquiries to support@henna1st.com and include the account email, order number, relevant dates, and requested resolution.
Users should attempt the documented support and dispute process before litigation where permitted. Nothing in these terms removes non-waivable statutory rights.