Use the correct order
Include the order number, item, seller, and relevant dates when contacting support.
Customer support
Find practical help with orders, delivery, returns, payments, product use, product safety, cancellations, and common account questions.
Get direct operational help for orders, delivery, cancellations, returns, refunds, product safety, and account access.
Explore →The main Henna1st contact form handles order support, product concerns, seller questions, artist enquiries, partnerships, and general assistance.
Explore →Practical information about shipping and delivery, including responsibilities, limits, and the next action to take.
Explore →International delivery depends on seller location, destination, carrier coverage, customs rules, product restrictions, and the selected service.
Explore →Practical information about returns and refunds, including responsibilities, limits, and the next action to take.
Explore →Available payment methods are displayed during checkout and can vary by country, currency, device, order value, and payment provider.
Explore →Product-use guidance should begin with the exact label because henna, jagua, temporary tattoos, hair color, tools, and aftercare products are not interchangeable.
Explore →Safety information helps customers use products as directed, recognize warning signs, and report inaccurate or unsafe listings.
Explore →Tracking becomes available after the seller or fulfilment partner dispatches the order and provides carrier information.
Explore →Cancellation may be possible before fulfilment begins, but cannot be guaranteed after the seller has processed or dispatched the order.
Explore →Find quick answers about shopping, products, sellers, artists, delivery, returns, accounts, and marketplace standards.
Explore →How to use this section
Help pages explain the normal support route and the information customers should provide so an issue can be reviewed efficiently.
Include the order number, item, seller, and relevant dates when contacting support.
Keep packaging, labels, photos, tracking details, and communication when reporting damage, error, or safety concerns.
Use the label and seller instructions; stop using a product if you experience an unexpected reaction.
Some cancellation, return, delivery, and dispute options depend on when the request is submitted.