Get direct operational help for orders, delivery, cancellations, returns, refunds, product safety, and account access.
01
Support response and evidence
Send the order number, item, seller, dates, and requested outcome through the contact page. Never send a password or full payment-card number.
Henna1st aims to acknowledge order and safety requests within two business days. Complex carrier, seller, payment, or safety investigations may take longer.
For damage or wrong-item claims, keep the shipping label, packaging, product label, batch information, and clear photos of the parcel and item.
02
Common actions
Track an order from the order page after the seller adds the carrier and tracking number.
Request cancellation immediately from the order page before dispatch. Cancellation is confirmed only when the order status changes.
Sellers add carrier and tracking information from Seller Central when marking an order shipped.
Approved refunds return to the original payment method; the bank or card provider controls when the credit appears.